Privacy Policy

1. Who we are

Clear Drains 4 U ("we", "us", "our") is a sole trader / limited company based at 7 Upland Rd, West Mersea, Colchester CO5 8DX. We act as data controller for personal data collected via this website and during our work with you.

2. What data we collect

• Contact details you provide via our quote form, phone or email — name, phone number, email, postcode, address.
• Job details — descriptions, photos, work history relevant to your enquiry.
• Technical data — IP address, browser type, pages visited (via standard analytics).

3. How we use your data

• To respond to enquiries and provide quotes.
• To carry out drainage work you have requested.
• To issue invoices and any required documentation.
• To comply with HMRC and other legal obligations.

We do not sell or rent your data to third parties.

4. Legal basis (UK GDPR)

We rely on (a) your consent when you submit a form, (b) contract when we carry out work for you, and (c) legal obligation for certification and tax records.

5. How long we keep it

Enquiry data: up to 24 months. Job records and invoices: a minimum of 6 years to meet HMRC requirements.

6. Your rights

You can ask us to access, correct, delete or restrict your data, or to receive a copy in a portable format. Email matt@cleardrains4u.co.uk. You can also complain to the ICO at ico.org.uk.

7. Cookies

We use essential cookies to make the site work and anonymous analytics to understand traffic. No advertising cookies are set without your consent.

8. Contact

Questions about your data: matt@cleardrains4u.co.uk · 07736 879575 · 7 Upland Rd, West Mersea, Colchester CO5 8DX.